SHIPPING
Wavy Linen ships worldwide!
Most of our clothes are made-to-order and their production time currently is 2-5 business days. Delivery time is calculated from the day the post courier takes the package.
We appreciate you for choosing our production, so we guarantee that you will get it wherever you are.
Our default shipping method is FedEx Courier. FedEx Connect Plus service is free for all orders above 109 USD or the equivalent in local currency (100€ EUR / 85 GPB )
If you are eager to get your items as soon as possible, we offer you the option of express shipping FedEx/DPD/UPS ( the exact courier depends on the delivery address).
NOTE: If you order over 217 USD (200 EUR), express shipping is free!
Duties and Taxes:
All orders are cut, sewn, prepared and shipped from our studio in Lithuania (European Union). Within the European Union, no duties or taxes will apply.
Once the delivery reaches its destination, sometimes customs and/or import duties are applied for international shipments outside the European Union. We would like to inform you in advance that such taxes are the responsibility of the buyer or the addressee(if you order and send items for somebody else). Wavy Linen has no control over these charges, nor can predict what they may be. To avoid uncertainty, we recommend you find out everything you need about your country’s import duties before you place an order. You can contact your local customs office or look at their website for more information.
If a customer declines to pay the fees and consequently does not retrieve their order, the cost of the fees may be deducted from the refund for their order.
Essential shipping information
*Worldwide shipping
*Free STANDARD shipment by FedEx Courier for orders above 100€
*If your order is under 109 USD (100€), a shipping fee of 10€ will be charged, except for orders shipped to Lithuania.
*Express shipping to the EU, USA, Canada, UK, and Switzerland costs 15€ if your order is below 217 USD (200€).
*Free express shipping for all orders over 217 USD (200EUR )
*Exact Express Shipping prices will be updated during checkout.
Estimated STANDARD shipping times
STANDARD shipment provided by FedEx Courier.
Lithuania: 1-3 business days
Europe: 3-5 business days
USA: 4-6 business days
Canada: 4-6 business days
Australia, New Zealand and Oceania: 4-7 business days
The rest of the world: 4-8 business days
Estimated EXPRESS shipping times
Europe: 1 – 2 business days
North America: 2 – 3 business days, rural areas 3-5 days.
Canada: 2 – 3 business days, rural areas 3-5 days.
Australia, New Zealand and Oceania: 2-4 days
The rest of the world: 3-5 days
* Express shipment provided by UPS priority / FedEx priority services ( the exact courier depends on the delivery address).
RETURNS AND EXCHANGES
We hope and seek to meet your expectations, but we are flexible and understand that anything can happen.
If, for some reason, you are not satisfied with your purchase, you have the right to return or exchange it within 14 days of delivery.
We will accept your return gladly if:
* You contact us within 14 days after delivery about your intention to return your order;
* The item you have sent us back is in perfect condition, with attached labels and original packaging;
IMPORTANT:
- The buyer is responsible for the shipping expenses of return process;
- Wavy Linen is responsible for the shipping expenses of return process in case an item you are not satisfied with has an obvious defect of production process;
- We do not exchange or accept returns of personalized orders, face masks, or fabric samples.
- We do not take responsibility for the item lost during the delivery process, as it is mainly the fault of third parties – postal services or delivery companies.
- Refunds can only be made to the original payment method.
- Exchanges are welcome.
HOW TO SEND BACK AN ITEM?
First of all, fill out the WL-return-24 form accurately: provide all the information required correctly: your full name, email address, order number, and the reason for return/exchange.
Then, choose any carrier you want. However, we recommend obtaining a tracking number because items lost in the delivery process are not eligible for a refund.
Finally, mail the package to the following address:
MB „Pozityvi mada“
Kestucio g. 20, D-korp.
Telsiai, LT87120
Lithuania
If everything with the return process goes well, the money will be deposited in 5 working days. If you have any questions, don’t hesitate to get in touch with us to disperse all your uncertainties.